Phased 1 block 8 Lot 16 Sunrise Hills Subdivision Cavite City Philippines
E-cdomingo74@Yahoo.com.ph/ clement.domingo@Yahoo.comP-+673 8900366
QUALIFICATIONS
Results-oriented Fashion Industry Profesional with record of turning around organizations ensuring survival and growth during economic downturns. Proven leadership capabilities in revitalizing and launching products. Devising effective advertising campaigns, and restructuring territories for maximum profitability. Background includes managing major brands such as Giordano, Baleno and developed Ego (mens, Ladies fashion and accessories).Regional Fashion experience in Hong Kong, Singapore and Brunei with fluency in Tagalog, Malay and English.
PROFESSIONAL EXPERIENCE
OPERATION MANAGER, GEX SND BHD franchised of Giordano, Brunei Darussalam (2003-Present)
- Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staffs execute service agreements at, or above the customer's standards.
- Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
- Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients
- Played key role in company reorganization, including revitalizing stale products, restructuring the product mix, improving merchandising strategies, reorganizing territories, and launching an advertising/marketing campaign
- Ensure a team atmosphere and positive employee relations
- Fostered and maintained strong communication and business relation with all suppliers.
- Provide operational support to managers and maintaining high standard by focusing on a detailed, organized, and result oriented performance approach
- Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
Accomplishment
- Stabilized sales in a declining market by Bringing in Popular brands such as Baleno and S&K and Ego, renovating stores, implementing a retail education program for sales managers and staff, initiating a new client service program with Shopaholic card, and changing the corporate image
- Streamlined procedures by implementing day to day shop evaluation of sales and merchandise
- Assisted in creating a new concept store that re-established the Group as an innovative market leader
SUPERVISOR Mens Wear Dept, TIONG HIN SUPERSTORE, Brunei Darussalam (1998 -2003)
- Supervise the activities of assigned sales territories to meet and exceed yearly sub team gaol
- Identify and confront performance issues - including communication of gaps in performance, coaching to improve performance, clearly setting expectations and taking further disciplinary action as appropriate
- Assist Sales representative in developing long term and daily territory plans that optimize and resources
- Recruit, hire and train new inside sales representatives for openings within assigned sub team; maintain pool of qualified candidates
- Ensure that all Inside Sales Representatives achieve the required level of product knowledge necessary to promote assigned titles
- Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance
- Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities. Train and supervise interns and temporary staff as applicable.
- Complete staff assessment and performance appraisal documents
Achievements
- Achieve monthly volume budget of $ 20,000 to $ 37,000 per counter and a profit margin budget of 30% averaged sales is $ 1,400 which is 100% better than per sales store average
- Attended a vendor-sponsored training, product knowledge, and store operation
- Attract more fashion Brand in the store
Sales Clerk/ Team Leader, Robinsons Department Store, Philippines (Aug 97 to Janu1998)
- Assigned in Levis and Dockers
- Serve customers using five-step customer service standard
- Train new staff members
- Organise merchandise and stock inventories
- Help customers with enquires provide advice, styling tips and product knowledge
- Resolve customer disputes
- Effectively process stock inventories
Achievements
- Contributed to consistently good monthly sales figures
- Contributed effectively to merchandising ideas at team sale meetings
- Successfully applied the principles of retail selling to meet brand standards
- Successfully completed Retail Service Excellent thru Learning and Enhancement of Self Training
All information above is true and correct according to my knowledge and belief.
